The Dance Shop usually ships all in-stock orders on the next business day via one of the major postal carriers - USPS, UPS, or FedEx. If an item is not in-stock, an employee of The Dance Shop will contact you and provide you with an estimated time of arrival.
Standard Shipping is done via USPS priority mail or UPS Ground. All orders are shipped from Fort Worth, Texas. Please refer to your tracking number for estimated delivery time. The Dance Shop is not responsible for carrier delays.
3 Day Shipping will be shipped via USPS or UPS at their expedited rates. In rare instances, a carrier delay might slow the delivery of your package.
All references to Free Shipping are based on standard shipping to the continental United States. Orders to the continental United States ship free if the order size is over $100.
The Dance Shop ships to the continental United States, Hawaii, Alaska, and the minor outlying islands.
We are happy to accommodate any international orders via telephone (1.800.22dance) or email at firstname.lastname@example.org.
Pointe shoes may be exchanged or returned for store credit within 7 days of the shipping date. All other shoes can be exchanged or returned for store credit within 14 days of the shipping date. Returns and exchanges of all other eligible merchandise must be made within 14 days of the shipping date. Restocking fees could apply. There are no exceptions to this policy.
Returns must be accompanied by the original invoice/receipt enclosed with your order. Merchandise must be in new condition, unworn, all tags attached, in original packaging and suitable for resale.
Any returns not meeting these guidelines will be returned to the customer. The Dance Shop reserves the right to decline any return that does not meet the above specifications.
The customer is responsible for return shipping.
Items not Eligible for Return
Tights, undergarments, dance belts, custom orders, special orders, make-up, hair accessories, earrings, Glam'r Gear merchandise are final sale and are not eligible for return or exchange under any condition.
Shoes must be returned in a sturdy carton to protect the original manufacturer's box and product. Shoes must show NO sign of wear on the sole of the shoes or on the inside of the shoes. Please try on shoes with tights or socks on a carpet or a clean surface that will protect the soles of the shoes.
No returns will be accepted on shoes that are showing any stress, wear or that are soiled on the inside of the shoes and/or the outside of the shoes, especially the toe box (on pointe shoes). No returns will be accepted on shoes that show evidence of ribbon or elastic attachment. Shoes that have been altered in any way such as breaking or cutting the shank are not considered defective and will not be accepted for return.
For additional assistance, call our customer service team at 1.800.22dance.